Frequently asked questions

PandaCheckup is a booking and coordination service operated by QTC Care HK Limited, a Hong Kong-headquartered healthcare-navigation company established in 2016. Behind PandaCheckup is a decade of cross-border healthcare experience, with international reach and strong roots in China. QTC Care has a documented institutional track record. This includes a Tencent-led Series A announced in 2019, co-hosting an international healthcare and insurance forum in Beijing with representatives from 18 leading U.S. medical institutions, and serving as an appointed medical consultation service provider for China Life (Overseas) since 2023 for eligible services in Hong Kong and Mainland China. Through PandaCheckup, international guests can choose a city, screening programme, preferred date and level of guidance. Depending on your selection, you will either pay securely online or submit a request for availability and a personalised quote. Your appointment is confirmed only when PandaCheckup sends written confirmation.

PandaCheckup coordinates access, booking and guest support. Screening and treatment are delivered by the relevant healthcare professionals and facilities. Our services do not replace medical advice, diagnosis or emergency care.

No. PandaCheckup provides customer service and booking guidance in English. Self-guided Essential Health Screening includes English instructions, Essential TCM Wellness includes bilingual support, and an in-person bilingual concierge is optional for screening visits. The Essential screening report is bilingual in English and Chinese.

Start on the Book Your Visit page, choose health screening or TCM wellness, then enter your city, programme, preferred date and guest details. Eligible fixed-price bookings can proceed to secure online payment; services that require availability or a personal quote are submitted as requests. A request is not an appointment—your visit is confirmed only when PandaCheckup sends written confirmation.

Appointments must be booked at least 48 hours in advance. Because the online calendar selects a date rather than an exact time, it only offers dates safely outside that 48-hour window. Book earlier for Executive screening, concierge support, speciality TCM treatment or team visits, which require confirmation.

Published prices are US$250 per person for Essential Health Screening and US$200 per person for Essential TCM Wellness. Executive Health Screening is US$500–2,000 per person and Speciality TCM Treatment is US$300 per person; both are available by request and confirmed before payment. Optional bilingual concierge support for screening is US$100 per concierge. The booking flow or your written quote confirms the final price and inclusions before payment.

Prices are shown in US dollars. The final amount and available payment methods are shown before payment. Your bank may apply its own currency-conversion or international-transaction fees.

Private insurance is not required in the PandaCheckup booking process. Whether an insurer will reimburse any cost depends on your policy. Ask your insurer what coverage, pre-approval and documents it requires before you pay; PandaCheckup cannot confirm coverage on an insurer’s behalf.

Submitting a request does not confirm an appointment. Your visit is confirmed when PandaCheckup sends written confirmation. Where a personal plan or quote is required, we confirm the programme, price and availability before asking you to pay.

Health screening is available by request in Guangzhou, Shenzhen, Shanghai, Beijing and Chengdu. Individual TCM wellness is currently available in Shanghai and Shenzhen. We have a large network of providers in China. Email us if you are interested in a city that is not listed, and we will get back to you.

Yes. We have served many corporate clients and group requests. Please email us for group requests and specials.

The Self-guided Essential screening includes English instructions and preparation reminders. It does NOT include an in-person PandaCheckup concierge. Concierge support includes a bilingual concierge who meets your group and stays with you during the visit. One concierge may be shared by a group, and additional concierges can be requested.

Email us with your booking reference, guest name, visit date and requested change; we use the time your email reaches us to determine the applicable window. If we receive your email at least 14 days before the appointment, you may receive a refund to your original payment method, less any actual non-refundable payment-processing fee disclosed before payment, or reschedule once for free. From 48 hours to less than 14 days before the appointment, there is no cash refund, but you receive 100% future PandaCheckup credit and may reschedule once for free. Less than 48 hours before the appointment, refunds, future credit and rescheduling are not available; no-shows follow the same rule. Each booking includes one free reschedule when requested at least 48 hours before the appointment. Any further eligible reschedule costs US$50. A new date is subject to availability, any price difference is confirmed before the change, and rescheduling does not restore cash-refund eligibility that has already expired. All cutoffs use China Standard Time (UTC+8). Refunds are returned to the original payment method, and your bank or payment provider controls when the funds appear.

Future credit is valid for 12 months from the original appointment date. It is issued to the original booking holder and cannot be transferred or exchanged for cash. You may use it toward any PandaCheckup programme or city, subject to availability. If the new booking costs more, you pay the difference; any unused balance remains available until the credit expires.

If the appointment is cancelled 48 hours or more before your visit, we return 100% of the amount paid to your original payment method. If it is cancelled less than 48 hours before your visit, we return 100% of the amount paid and add US$100 PandaCheckup credit per booking. The credit follows the same 12-month terms described above.

Essential Health Screening includes more than 40 screening items across clinical examinations, blood and urine tests, chest X-ray, resting ECG, retinal examination, six core ultrasound areas, profile-specific scans and applicable gender-specific screening. English preparation instructions, a bilingual English–Chinese results report and breakfast after the fasting portion are also included. The published programme is illustrative: minor items and examination methods may vary by city and centre, and the programme confirmed for your selected centre applies to your visit.

Possibly, by request. Executive Health Screening can be planned around your priorities and preferred tests, and selected centres may offer additional tests such as MRI, CT, genetic testing or biological clock testing. Availability, suitability and pricing vary by city, centre and individual circumstances. Screening is preventive; if you have urgent symptoms or need diagnosis or treatment for a specific condition, seek advice from an appropriate healthcare professional instead.

The Essential programme is designed for one coordinated morning, so it may fit a business trip or holiday once availability is confirmed. Allow enough time to meet the minimum booking window, receive written confirmation and follow the preparation instructions. Do not treat a submitted request as confirmed when planning the rest of your trip.

Your exact centre or clinic depends on your chosen city, preferred date and individual requirements. PandaCheckup will recommend a suitable facility and include its name and full address in your confirmation email. Every facility in our network is carefully selected and holds the relevant operating credentials for the services it provides.

Yes. Every health screening centre used by PandaCheckup is a credentialed healthcare facility and holds the relevant operating credentials for the services it provides. Medical examinations and testing are performed by the centre’s healthcare professionals; PandaCheckup provides booking, guidance and visit coordination. Specific licences, certifications and third-party accreditations may differ between facilities. If you require a particular accreditation standard, ask us before booking and we will confirm the available credentials for your proposed centre.

Essential screening is designed to be completed in one coordinated morning. Actual timing may vary by centre, guest numbers and any additional tests selected.

We email preparation instructions for your confirmed programme. Please follow them carefully and tell the healthcare team about relevant medical conditions, pregnancy, medicines or allergies. Do not stop prescribed medication unless your own doctor advises you to do so.

PandaCheckup emails you a secure link to download your report when it is ready. Essential Health Screening includes a bilingual English–Chinese results report. Report timing can vary by centre and programme, so ask before booking if you need it by a particular date.

For Essential TCM Wellness, you may request Tuina massage, acupuncture, moxibustion or cupping after your pulse and tongue wellness check. The practitioner explains the options and confirms suitability. Every treatment remains optional.

A screening result is not a diagnosis on its own. Discuss any finding that may need attention with a qualified healthcare professional. At your request, PandaCheckup can help identify suitable follow-up options through its healthcare network. Follow-up consultations, tests and treatment are separate unless your confirmed programme expressly includes them.

Please do not send detailed medical records or identity documents through the booking form. Email us first and we will arrange an appropriate way to share only the information needed for your visit.